Taking care of your personal data
Please read this policy carefully; by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this policy. Occasionally, we may make changes to this policy so do remember to check back from time to time.
Who we are
Lichfield Arts is a registered Charitable Incorporated Organisation (CIO) (charity number 1156217). Lichfield Arts’ registered office is Donegal House, Bore Street, Lichfield WS13 6LU.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use both session cookies and persistent cookies on this website and also Third party and analytics cookies so when you use our website, you may also be sent third party cookies.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies. For example:
(a) in Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on this website.
You can also delete cookies already stored on your computer. For example:
(a) in Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
When we collect information
Information is essential to us for ensuring we can attract audiences, volunteers, members and supporters. It helps us operate as efficiently as possible and to make sure our interactions with you are timely, relevant and tailored for you. We hold personal data for the lawful basis of Performance of Contract and for the lawful basis of legitimate interest.
We collect information about you in the following ways:
• When you buy a ticket from us for an event;
• When you sign up to our mailing list, either via our websites or on a feedback form;
• When you register as a volunteer with us;
• When you give us your details if you participate in one of our events (Outreach projects, competitions, workshops);
• When you make a booking for a private bar;
• When you take up membership of our organisation.
What information we collect
Depending on how you interact with us, the information that we collect may include your name, postal address, email address, telephone or mobile number, bank/payment details, your contact preferences, details about your interests (for example, music genres of interest), skills which may be useful if you are registering for volunteering purposes, and how you found out about Lichfield Arts.
How we use your information
We will ask for your consent before we use your information for certain purposes. We may use your information where we have a legitimate interest in order to carry out our activities. Examples include:
• To provide you with the services, products or information you have requested, or that we feel would be of interest to you
• To process your payments and verify financial transactions
• To process orders, deliver products and communicate with you about ticket purchases
• To provide updates on our work as well as tell you about other ways you might be able to support us
• To keep a record of your relationship with us
• To ask you to participate in surveys or give feedback
• To invite you to meetings
• To understand our customers better and develop audience propositions
Your name and postal address details will be stored on our secure database, which is cloud based and password protected if you have given permission to be contacted by post. Your details will be entered onto relevant Mailchimp email marketing lists if you have given consent for us to contact you by email.
Any information submitted via our website(s) is transmitted using a secure encrypted (SSL) connection. All web sales transactions are handled by our payment partner PayPal and Lichfield Arts does not receive or store your bank or card details.
Who we share your information with
Your details may be shared with Lichfield Arts staff and volunteers who are organising other Lichfield Arts events. We pass mailing address data onto our mailing partner, Yes Response Limited, for customers who have requested postal mailings. Yes Response Limited store data on secure servers which are backed up daily and data is stored on an encrypted back-up device. They only use the data provided by us for the specified mailing and then delete it from their system. We never pass on your data to any other third parties.
How we keep your information safe
We make sure that appropriate physical, technical and human controls are in place to ensure we take good care of your information. All staff who have access to your personal data understand the importance of keeping your information safe and secure at all times and are given training to support them in this.
Our password protected office computers are backed up on a regular basis, with the backups securely stored.
How long we keep your information
We will hold your personal information on our systems until you ask us to amend it or remove it. This is so that we can provide the services, products or information you have requested, to administer your relationship with us. You can request to unsubscribe from our systems, including hardcopy mailings and emails, at any time by contacting us by email firstname.lastname@example.org or by phone on 01543 262223 (Monday to Friday, 10am-4pm). All Lichfield Arts emails have an opt out function within the message to allow immediate subscription termination by the receiver.
You have the right to lodge a complaint about the way we manage your data with the Information Commissioners Office.
What if I’m under 18?
If you are under 18, please make sure that you obtain your parent/guardian’s permission before you provide personal information via our websites or forms.