Terms & Conditions Payment Methods: Payments via this site are made through PayPal. In this case, you will automatically be forwarded to the PayPal site. If you already have a PayPal account, simply log in to make a payment. If you are new to PayPal, you can either pay as a guest or create a PayPal account. Currently PayPal accepts Master Card, Visa, American Express and Maestro. Credit and Debit Card transactions are secured by SSL, which encrypts all your data in transit to ensure secure online transactions. On successful completion of the transaction, you will receive a confirmation email. Ticket Delivery: Unless otherwise requested, tickets and Membership cards will be issued via post within 14 days of transaction. If a transaction is made purchasing tickets within five working days of the date of the event, the tickets will be held on the Front of House desk for collection on the door when arriving. In which case customers should please be prepared to state their name upon arrival for ticket collection. Cancellation and refunds: Lichfield Arts reserves the right to alter or cancel (in full or part) events, concerts, festivals and activities at short notice. This includes occasions when the circumstances are beyond Lichfield Arts control such as, but not limited to: cancellation by the venue; cancellation by local authority; changes in law; injury, death, illness of an artist(s) or member of their team; adverse weather; force majeure. If an event is cancelled more than five days before the expected date of the event, customers will be contacted via: email, post or phone to inform the customer of the cancellation and, if appropriate, the reason for the cancellation. Refunds will be offered to ticket holders with an alternative also being offered if Lichfield Arts deems it appropriate, such as the opportunity to either donate the ticket sale monies to the charity, exchange the tickets for a similar priced event (where availability of tickets allow) or to attend the same or a similar event at a rescheduled date. This does not effect customers statutory rights. As Lichfield Arts is a charity reliant on ticket sales revenue for funds, and artists performing at Lichfield Arts events will be informed of ongoing ticket sales (and therefore expected artist fees) prior to the event, Lichfield Arts reserve the right to refuse refunds for tickets where the event is expected to go ahead in the format and time/date planned. Lichfield Arts will normally offer the opportunity to exchange tickets for similar tickets up to the same face value, or refunds in exceptional circumstances, however this is at the discretion of Lichfield Arts. To discuss refunds or exchanges please contact our Office Manager: Mark Jones, Lichfield Arts, Donegal House, Bore Street, Lichfield, WS13 6LU or by email: mark.jones@lichfieldarts.org.uk Complaints and queries: Complaints or queries regarding ticket sales, ticket transactions, volunteers, staff or complaints relating to the Lichfield Arts box office/office team should be put in writing to the Office Manager: Mark Jones, Lichfield Arts, Donegal House, Bore Street, Lichfield, WS13 6LU or by email: mark.jones@lichfieldarts.org.uk Complaints during an event should be approached with the Chief Steward or event Project Manager/Director in the first instance, or the Office Manager post event if this does not resolve the complaint successfully. Terms and conditions of entry to events: Lichfield Arts staff, volunteers, customers, visitors, Members and participants have the right to work at, perform volunteering duties at, be present at, participate in, and enjoy Lichfield Arts events, and attend the Lichfield Arts office, in a safe and respectful environment. All those present at a Lichfield Arts event, or an event affiliated with Lichfield Arts, should behave in a respectful, courteous and appropriate manor. Lichfield Arts has the right to refuse entry to: any Lichfield Arts event, or those events affiliated with Lichfield Arts, or the Lichfield Arts office, to any person who is, or appears to be: rude, aggressive, intoxicated, attempting to purchase alcohol while under the age of 18 (or in an attempt to supply alcohol to a minor), in possession of (or under the influence of) illegal drugs, or possession of weapons. Lichfield Arts has the right to ask a person or persons to leave an event, or the Lichfield Arts office, if their behaviour is deemed to be unacceptable and has the right to contact the Police if Lichfield Arts feels it necessary. Lichfield Arts operates a Challenge 25 policy and has the right to ask for identification from anyone buying, or attempting to buy, alcohol who is deemed to appear under the age of 25, regardless of their actual age. Where insufficient or no identification can be provided, Lichfield Arts reserves the right to refuse to serve any individual who appears to be under the age of 18, or appears to be attempting to purchase alcohol for someone under the age of 18. Although Lichfield Arts takes every reasonable precaution in the running of the organisations events, and the Lichfield Arts office, all attendees at Lichfield Arts events, those affiliated with Lichfield Arts, or attending the Lichfield Arts office, do so at their own risk. This does not effect attendees statutory rights. Photo and video: Lichfield Arts regularly takes photographs and videos at its concerts and festivals. By attending such events, you give us permission to use any general crowd photos you may appear in for marketing and promotional purposes. Use of this website: Users of this website have permission to electronically copy and print hard copies of pages from the site solely for personal, non-commercial purposes related to: placing an order for tickets, purchasing or renewing Membership or volunteer engagement. Unless Lichfield Arts gives express written permission in advance, any other use of this website, its content or information, including linking, copying, damaging or interfering with the proper working of this site, is strictly prohibited. You may not use contact information provided on this website for unauthorized purposes, including marketing. You may not attempt attempt to gain unauthorized access to any portion or feature of this website by hacking or other illegitimate means. These terms and conditions will be governed in accordance with UK laws. Lichfield Arts is not responsible for errors or inaccuracies on this website. Trademarks and Copyrights: The name Lichfield Arts, its logos, website, software and various other intellectual property is owned by Lichfield Arts and protected by copyright and unfair competition laws. This website is www.lichfieldarts.org.uk Lichfield Arts is a registered Charity Number 1156217These terms and conditions will apply from the date it is posted on our websites and will govern the way in which we collect and use personal information from then on.